yesb Privacy Policy — Your Information Is Our Responsibility
This policy describes in detail how your personal information is collected, stored, and used when you use yesb.
yesb ("we", "our", "platform") is a trusted online gaming and betting platform in Bangladesh. Protecting your privacy is very important to us. This Privacy Policy ("Policy") describes what information we collect when you use the yesb website, how we use that information, and how we keep it secure.
Please read this policy carefully. By using yesb services, you are considered to have agreed to the terms described in this policy. If you have any questions, please contact our support team.
What Information We Collect
yesb collects information necessary to create your account, manage transactions, and improve services. We generally collect two types of information — personally identifiable information and non-personal information.
1.1 Personally Identifiable Information
Information you voluntarily provide during account registration and use of services may include:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Bangladeshi national ID or passport number (for KYC verification)
- Bank account details, bKash / Nagad / Rocket number
- Transaction history and amounts
- Gaming activity history
1.2 Automatically Collected Information
Some information is collected automatically when you use our website:
- IP address and device identifiers
- Browser type, operating system, and screen resolution
- Date and time of site entry and exit
- Pages visited and time spent
- Referral URL (which site you came from)
- Cookie and session data
Purpose and Use of Information Collection
yesb uses your information only for legitimate and relevant purposes. The table below outlines the main purposes:
| Purpose | Explanation |
|---|---|
| Account Management | To create, verify, and keep your account secure |
| Transaction Processing | To complete deposits and withdrawals and maintain financial records |
| Age Verification | To confirm that the user is 21 years of age or older |
| Fraud Prevention | To ensure account security and protection of funds |
| Customer Support | To resolve your issues and answer your questions |
| Service Improvement | To analyze user experience and improve the platform |
| Legal Obligations | To comply with applicable laws and regulations |
Important: yesb does not sell your personal information to third parties and does not share it with unauthorized third parties for marketing or advertising purposes.
Cookie Policy
Cookies are small text files stored in your browser. yesb uses several types of cookies:
3.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain your login session, carry out security checks, and store form data. Without these cookies, the website cannot function properly.
3.2 Analytics Cookies
These cookies help us understand how users are using the site — which pages they spend more time on, where they encounter difficulties, and so on. We use this information to improve the quality of our services.
3.3 Preference Cookies
These cookies are used to remember your preferences, such as language selection and other settings, so you do not have to configure them again each time you visit the website.
You can delete or disable cookies at any time from your browser settings. However, some services may not function properly as a result.
Data Sharing and Third Parties
yesb treats your information with the utmost seriousness. Your information may only be shared with others in the following limited circumstances:
4.1 Service Partners
We work with trusted partner organizations for payment processing (bKash, Nagad, Rocket, bank transfer), technology infrastructure, and security services. These organizations only have access to the information needed for their specific tasks and are bound by contract to meet our privacy standards.
4.2 Legal Requirements
We may be legally required to provide information based on court orders, legal investigations, or valid requests from government authorities. In such circumstances, we always share only the minimum information necessary.
4.3 Fraud Prevention
Information may be shared with relevant authorities in investigations required to prevent money laundering (AML), identity fraud, and cybercrime.
Data Security Measures
yesb follows industry-standard technology and processes to ensure the security of your information:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted over encrypted channels.
- Encrypted Storage: Sensitive data, particularly payment-related information, is stored in encrypted format.
- Access Control: Only authorized staff and service providers have limited access to the information they need.
- Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in our systems.
- Two-Factor Authentication: Two-factor verification is provided for additional account security.
- Data Backup: Your information is stored in secure, encrypted backups.
While we take every measure to protect your information, complete security on the internet cannot be guaranteed. Keep your account password confidential and do not share it with anyone.
Data Retention Period
yesb retains your information only for as long as it is needed for the relevant purpose or as required by legal obligations. General retention period guidelines are provided below:
6.1 Active Accounts
While your account is active, all information necessary to provide services is retained. Transaction history and gaming records remain linked to the account.
6.2 After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a specified period due to legal and regulatory obligations. This includes transaction records, KYC documents, and a summary of account activity.
6.3 Data Deletion Requests
After legal obligations have been fulfilled, you may request deletion of your information. However, some information must be retained for a set period as required by anti-money laundering laws and financial record regulations.
User Rights
yesb respects your rights over your personal information. You may exercise the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or outdated information.
- Right to Erasure: In certain circumstances, you may request deletion of your information (except where legal obligations apply).
- Right to Object to Processing: You may object to certain types of data processing.
- Right to Data Portability: You may request your information in a structured, readable format.
- Right to Opt Out of Marketing: You may unsubscribe from promotional emails or messages at any time.
To exercise these rights, email us at [email protected]. We will review your request as promptly as possible.
Protection of Minors
yesb strictly provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor. Submission of age verification documents is mandatory during the account verification process.
If we find evidence that a minor has created an account, the relevant account will be closed immediately and all information associated with that account will be deleted.
If you believe a minor has registered on our platform, please notify us immediately at [email protected].
External Website Links
yesb is not responsible for the privacy policies of any external websites linked from the yesb website. We recommend reading the privacy policy of any external website before using it.
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft are independent third parties. Their own privacy policies apply to their platforms and software.
Policy Changes and Updates
yesb may update this privacy policy at any time due to changes in services, legal requirements, or business reasons. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page
- May notify registered users by email
- May display a notice on the site
Continued use of yesb after a policy change will be considered as your acceptance of the updated policy. We recommend checking this page regularly.
Payment Information Security
Financial transactions are among the most sensitive information we handle. yesb keeps payment information secure in the following ways:
- For bKash, Nagad, and Rocket transactions, the relevant payment gateway is used directly — we never see or store your mobile banking PIN.
- For bank transfers, only the information necessary to verify the transaction is retained.
- All financial transactions are secured through SSL/TLS encryption.
- Transaction records are stored in an encrypted database.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your personal information, please contact us in the following ways:
For privacy-related requests, please contact us from the email address registered to your account so we can properly verify your identity.
yesb's Commitment
yesb is always committed to your privacy. We believe that a safe and transparent platform is what builds lasting, trustworthy relationships. Keeping your information secure is our responsibility, and we uphold the highest standards in fulfilling that responsibility. Enjoy gaming responsibly and feel free to contact us with any questions.