The complete guide to responsible gaming at yesb
Enjoy gaming safely, mindfully, and within your limits — yesb provides multiple tools and support systems to protect you.
Why is responsible gaming important?
Online gaming is an enjoyable form of entertainment — but it only brings real enjoyment when you play mindfully and within set boundaries. yesb believes that the safety and wellbeing of every player is the top priority. That is why we do not just aim to entertain — ensuring your safe experience is also our responsibility.
Gaming is never a substitute for income. It is simply a form of entertainment. Playing to solve financial problems or in the hope of recovering lost money is a sign of irresponsible behavior. yesb wants you to always stay aware of your budget, your time, and your mental state.
yesb's protection tools
Deposit Limit
You can set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately — helping you stay within your budget.
Time-out feature
Need a few days off? Use the time-out feature at yesb to temporarily suspend your account for anywhere from 24 hours to 6 weeks. You will not be able to log in during this period.
Self-Exclusion
If you feel you need a longer break, choose self-exclusion. This tool lets you close your account for anywhere from 6 months up to permanently. It cannot be reversed while active.
Session time limits
Playing for long stretches without a break can cause mental fatigue. Set a session limit — after the set time, yesb will send you a reminder and, if needed, automatically end your session.
Account verification and age confirmation
yesb verifies the age of every account. Accounts belonging to users under 21 are not approved. The identity verification process is fully secure.
24/7 support team
Our support team is always ready to help with any gaming-related concerns. Contact us in Bengali via live chat or email ([email protected]) — we are here for you.
Warning signs of problematic gaming
If any of the signs below appear in your behavior, take it as a signal to pay attention. Be honest with yourself and seek help if needed.
Deposit limits and budget planning
Using the deposit limit feature at yesb, you can control your own gaming budget. Once activated, depositing beyond the set limit will not be possible — ensuring your financial protection.
The minimum deposit is ৳300 and the minimum withdrawal is ৳1,000. Transactions can be made via bKash, Nagad, Rocket, and bank transfer. Withdrawals are generally processed within 30 minutes to 3 hours.
- Set daily, weekly, or monthly limits
- Reducing a limit takes effect immediately
- Requests to increase a limit are subject to a set waiting period
- Can be changed at any time from account settings
- An automatic alert is sent if you attempt to exceed your limit
| Limit type | Time to take effect |
|---|---|
| Reducing daily limit | Immediate |
| Reducing weekly limit | Immediate |
| Reducing monthly limit | Immediate |
| Increasing any limit | After a set waiting period |
| Activating time-out | Immediate |
| Self-Exclusion | Immediate and permanent |
Self-exclusion: the option to take a break
If you feel gaming is getting out of your control, self-exclusion is the most effective solution. yesb's self-exclusion tool lets you close your account temporarily or permanently.
Short-term break
Temporarily suspend your account for 6 months. Once the period ends, you can apply to reactivate it.
Long-term break
Keep your account closed for 1 to 5 years. No gaming activity is possible during this time.
Permanent closure
Close your account forever. This cannot be reversed and can be requested at any time.
Best practices for safe gaming
What you should do
- Set a specific budget before playing and stick to it
- See gaming as entertainment, not a source of income
- Take regular breaks and spend time on other hobbies
- Play when you feel well and in good spirits — take a break if you are tired or feeling low
- Play with both winning and losing in mind
- Use the limit and time-out features regularly
What you should not do
- Do not play with more money to try to recover what you lost
- Do not game while under the influence of alcohol or anything else
- Do not play with borrowed money or funds set aside for emergencies
- Do not lie to family or friends about your gaming
- Do not play for long periods without taking a break
- Do not let others use your account
Protection of minors and age verification
yesb strictly enforces a 21+ age limit. Age verification is mandatory when registering an account. If an underage user is identified on any account, it is suspended immediately and deposited funds are not refunded.
If there are children or teenagers in your household, take the following steps:
- Use a PIN or password lock on your device
- Never share your yesb login details
- Do not save payment details in your browser
- Use child protection software
- Let us know immediately if you notice any suspicious activity
Contact us for support
Live Chat
24/7 live chat is available on the yesb site. Message us in Bengali or English — our trained support team understands your concerns and helps you take the right steps.
Email Support
For any responsible gaming requests or questions, email us at: [email protected]. We provide assistance while maintaining full confidentiality.
Seeking help for a gaming addiction is a sign of strength, not weakness. We are ready to help you with empathy and without judgment.
Responsible gaming FAQ
Enjoy safely — welcome to yesb
Game responsibly and enjoy everything we have to offer. Our support team is always ready for any questions.